Orders & delivery
When will my order arrive?
Delivery timing varies by product, destination, and fulfillment location. If no delivery estimate is listed, contact us with the item and destination ZIP code before ordering for a time-sensitive event. Arrival before Halloween is not guaranteed. Products in the same order may arrive in separate packages.
Will I receive tracking?
When tracking is provided after fulfillment, it is added to your order so you can follow the shipment.
Products
Can every item be used outdoors?
No. Outdoor suitability varies by product. Only use an item outdoors when its product details specifically identify it for outdoor use or list an appropriate weather-resistance rating.
Are batteries, adapters, or accessories included?
Included items vary by product and variant. Check the product description and selected variant before ordering.
How do I know the size?
We include dimensions whenever the supplier provides reliable measurements. Please compare those measurements with your space before purchasing.
Need help?
Use our Contact page with your question and, if applicable, your order number so we can help you faster.
Does the skull mask include a hat?
The moving-jaw skull mask listing offers mask options and a separate hat-only option. “Black Hat Only — No Mask” does not include a mask. Check your selected item before adding it to the cart.