Refund policy

RETURN & REFUND POLICY

Last updated: September 10, 2026

We want you to feel confident ordering from Hallow Vane. Please review the policy below before making a purchase.

30-DAY RETURN REQUESTS

You may request a return within 30 days after your order is marked delivered.

To qualify for a return, the item must be:

• Unused and unworn
• In the same condition in which it was received
• In its original packaging
• Returned with all included parts, accessories, manuals, tags, and packaging

You must contact us and receive return instructions before sending an item back. Returns sent without prior authorization may not be accepted.

To begin a return, email muntali0609@gmail.com with:

• Your order number
• The email address used at checkout
• The item you want to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide the correct return address and instructions. Do not return an item to the address shown on the shipping package unless we specifically instruct you to do so.

MASKS AND WEARABLE PRODUCTS

For hygiene and safety reasons, masks and other wearable products must be unused, unworn, and returned in their original packaging.

Masks that have been worn, altered, damaged after delivery, or returned without their original packaging might not qualify for a change-of-mind return. This restriction does not apply when an item arrives damaged, defective, materially different from its description, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order after delivery. Contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or different from what you ordered.

Include your order number and clear photographs or video showing the problem. If we confirm the issue, we will provide an appropriate remedy, which may include a replacement, replacement part, refund, or another resolution at no additional return-shipping cost to you.

Please do not discard the item or its packaging until we have reviewed your request.

CHANGE-OF-MIND RETURNS

Customers are responsible for return-shipping costs on approved change-of-mind returns. Original shipping charges and optional express-delivery charges are not refundable for change-of-mind returns.

We strongly recommend using a tracked return service. Hallow Vane is not responsible for a return shipment that is lost before reaching the provided return destination.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Items returned more than 30 days after delivery
• Items that have been used, worn, altered, washed, or damaged after delivery
• Items missing original packaging, parts, or accessories
• Gift cards
• Items marked final sale before purchase

If you are unsure whether an item qualifies, contact us before shipping it.

REFUNDS

We will notify you after the returned item is received and inspected.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at muntali0609@gmail.com.

We may deduct an amount from the refund if a returned item shows use, damage, missing parts, or a condition that was not caused by a product defect or shipping issue. We will explain any deduction before completing the refund.

EXCHANGES

The quickest way to receive a different product or option is to request a return for the original item and place a new order after the return is approved.

If you received an incorrect or defective item, contact us before placing another order so we can review the issue.

CANCELLATIONS AND ORDER CHANGES

Contact us promptly if you need to cancel or change an order. We will try to help, but cancellation or changes may not be possible after processing or fulfillment has begun.

If we cannot fulfill an order, we will notify you and issue a refund for the affected item or order.

DELIVERY DELAYS

Delivery estimates are not guarantees for arrival by Halloween or another specific event date.

If we cannot ship an order within the promised timeframe, we will contact you with the updated information and any applicable cancellation and refund options.

SEPARATE SHIPMENTS

We work with multiple fulfillment partners. Products in the same order may be processed separately and arrive in different packages. A missing item should not be reported until its individual tracking information and delivery estimate have been reviewed.

CONSUMER RIGHTS

This policy does not limit any rights or remedies available to you under applicable consumer-protection law.

CONTACT US

For return, refund, or order assistance, contact:

Hallow Vane
Email: muntali0609@gmail.com
Website: https://hallowvane.com

Please include your order number when contacting us about an existing purchase.